From time to time, TrueINR receives information requests about its customers from law enforcement agencies around the world. This page is here to provide you and law enforcement with information about how these requests are processed.

When TrueINR is contacted, law enforcement is generally interested in two types of data: information about customers’ identities and information about their activities using TrueINR Tokens.

When information requests are received, TrueINR requires that it be accompanied by appropriate legal process. This can vary from place to place. For example, production orders, search warrants, and subpoenas, but also requests for voluntary disclosure of data may all amount to legal process. TrueINR reviews each order and request for voluntary disclosure to determine that it has valid legal basis and that any response is narrowly tailored to ensure that only the data to which law enforcement is entitled is provided.

TrueINR also reserves the right to make disclosures to authorities in order to protect itself, any Associates, and its customers.

Suspend accounts & Blacklisted Addresses & Forfeited Funds

In certain circumstances, TrueINR might be required to “Suspend” & “blacklist” certain TINR accounts & addresses and freeze associated TINR (temporarily or permanently). By way of example, TrueINR may be required to Suspend TINR account or blacklist a TINR address if such account or address is added to a government sanctions list, or if TrueINR receives a court order compelling it to do so. In the event that you send TINR to a Blacklisted Address, or receive TINR from a Blacklisted Address, TrueINR may take steps to terminate your TrueINR – TINR Account. In certain circumstances, TrueINR may deem it necessary to report such suspected illegal activity to applicable law enforcement agencies and you may forfeit any rights associated with your TINR, including the ability to redeem for Indian National Rupee. TrueINR may also be forced to freeze TINR and/or surrender associated Indian National Rupee held in Segregated Accounts in the event it receives a legal order from a valid government authority requiring it to do so.